top of page

If you were a PSW what strategies would you use to build TRUST & RAPPORT with clients?

As a peer support worker, building trust and rapport with clients is essential for establishing a supportive and effective relationship. Here are some strategies you can use to foster trust and rapport:

  1. Active Listening: Show genuine interest in the client's thoughts, feelings, and experiences by practicing active listening. Give your full attention, maintain eye contact, and avoid interruptions. Reflect back their words and feelings to demonstrate understanding and empathy.

  2. Respect and Non-Judgment: Create a safe and non-judgmental space where clients feel comfortable sharing their thoughts and emotions. Treat each client with respect, dignity, and acceptance, regardless of their experiences or choices. Show unconditional positive regard.

  3. Authenticity and Empathy: Be authentic in your interactions and show empathy towards the client's experiences. Share your own vulnerabilities and struggles when appropriate, demonstrating that you understand and can relate to their challenges. Use empathetic statements to convey understanding and support.

  4. Establishing Boundaries: Clearly communicate boundaries and expectations from the beginning of the relationship. This helps clients understand what they can expect from you and what is appropriate within the peer support relationship. Consistently maintain appropriate boundaries to build trust and ensure a professional environment.

  5. Confidentiality: Emphasize the importance of confidentiality and reassure clients that their personal information will be kept private. Respect their confidentiality rights and adhere to professional ethical guidelines. Being trustworthy with confidential information builds trust and a sense of safety.

  6. Shared Decision-Making: Involve clients in decision-making processes regarding their support and recovery journey. Encourage their active participation and respect their autonomy. Collaborate on setting goals, developing action plans, and exploring different options. This promotes a sense of empowerment and ownership.

  7. Consistency and Reliability: Be consistent in your interactions, commitments, and follow-through. Demonstrate reliability by being punctual, responsive, and dependable. This shows that you can be trusted and relied upon as a source of support.

  8. Cultural Sensitivity and Diversity: Recognize and respect the diversity of clients, including their cultural backgrounds, beliefs, and values. Seek to understand their unique perspectives and adapt your approach accordingly. Show a willingness to learn and be open to different ways of thinking and being.

  9. Reflective Practice: Engage in reflective practice to continually assess and improve your skills as a peer support worker. Reflect on your own biases, assumptions, and reactions, and work on enhancing your cultural competence and self-awareness.

  10. Genuine Care and Support: Demonstrate genuine care and concern for clients' well-being. Be there to support them during challenging times and celebrate their successes. Show your dedication to their recovery journey by being present, responsive, and available.

Remember, building trust and rapport takes time and consistent effort. It is important to approach each client as an individual with unique needs and preferences. By employing these strategies, you can create a foundation of trust that supports the client's growth, resilience, and overall well-being.



bottom of page